Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.
Everyone pretending to be “administrator”, “moderator” or “trade bot” of Hellcase.com is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.
The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.